[ 2017-11-08 ]
Uber adds Paid Wait Time; additional features for driver-partners
As part of Uber’s commitment to put
driver-partners first, it has promised to
continuously work on improving the app to ensure
drive-partners have only a positive experience
with the app, by addressing every concern.
Effective Tuesday, November 7, 2017, Uber
announced Paid Wait Time, another impactful
feature to make the Uber experience more
productive (and less stressful!) for
driver-partners and their passengers.
Long wait times can be stressful for
driver-partners. By the time they arrive at the
pick-up location, the driver has already invested
fuel, time and effort in getting to a rider.
With the “Paid Waiting Time” policy, Uber will
ensure driver-partners get paid per minute if a
rider keeps them waiting for more than five
minutes after the driver arrives at their pick-up
location. With arrival times now just a few
minutes, riders need to only request a ride when
it’s time to leave.
Lola Kassim, General Manager for Uber West Africa,
explained that, “The Paid Wait Time feature is a
simple addition that riders will be able to
quickly adapt to, but importantly, it makes a big
difference to driver-partners efficiency and
contribute to that stress-free experience that we
aim to achieve.”
Last month, Uber announced new features for
driver-partners (Arrival Time, Long Trip
Notification and Rating Protection) that have made
it even easier for driver-partners across Ghana to
choose when, where, and how they drive.
“We know that these features are addressing key
concerns of driver-partners and we understand
their frustrations. These features focus on three
more flexibility for drivers when it comes to when
they want to use Uber, using our technology to
create a stress-free experience, and building on
safety,” Kassim added.
Asenso, a driver-partner in Accra, explained that,
“These new features really help us, sometimes
riders give us a low rating when they had a
problem with the app, which meant I received a low
rating – thankfully I don’t need to worry
With the new ratings policy, these types of
ratings won’t count towards a drivers score.
Uber will still get the feedback to help them
improve but it won’t impact the driver’s overall
Uber’s goal is to help riders and drivers connect
quickly and easily, so they can get on their way,
and Uber hopes these new updates provide the
flexibility to test new ideas and improve the
reliability of the Uber app for everyone.
Uber’s mission is to help people get a ride at the
push of a button – everywhere and for everyone.
It started in 2009 to solve a simple problem – how
do you get a ride at the touch of a button?
Eight years and over two billion trips later, they
have started tackling an even greater challenge;
that is reducing congestion and pollution in
cities by getting more people into fewer cars.
The Uber network is now available in over 600
cities in over 75 countries spanning 6
To request a ride, users must download the free
application for Android, iPhone, Blackberry 7, or
register for Uber at www.uber.com/go. For
questions visit www.uber.com
Source - Uber
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