[ 2014-08-28 ]

MTN brings service closer to communities
Accra, Aug. 28, GNA - MTN Ghana has organised
community engagement forums in Cape Coast and Ho
to interact directly with customers, update them
on the company’s operations and solicit feedback
on their services.
Following similar earlier engagements in Adentan
and La communities in Accra, these interactive
sessions provide an avenue for MTN to have closer
contact with a cross section of customers.

MTN invites people representing different groups
in communities and update them on the company’s
offers and services and seek their response.

Speaking at the forum in Ho, the Corporate
Communications Senior Manager, Mrs Georgina
Asare-Fiagbenu, indicated that the platform was
essential because it enables MTN to build stronger
relations with customers.

Mr Teddy Hayford-Acquah, Regional Technical
Manager for the Western and Central Business
District, told participants in the Central Region
that providing a distinct customer experience is a
key avenue towards achieving MTN’s vision to
lead the delivery of a bold new digital world to
customers.

He announced that resources have been increased in
all districts in the Region to enhance customer
experience on the MTN network.

“MTN has mounted 196 2G and 54 3G cell sites to
improve network performance and availability,”
he said.

Participants expressed their appreciation for the
interaction, with one stating: “This is the
first time a telecom company has done something
like this in our community; I thank MTN for
engaging us.”

Another said: “I am likely to be more tolerant
to MTN because I now understand some of the
challenges MTN goes through and why I sometimes
experience difficulties when making a call; this
is very good and should be organised at least
twice a year.”

The Cape Coast and Ho community forums were
attended by representatives including personnel
from Ghana Prison Service, Ghana Police Service,
Market Women Association, Ghana Education Service,
Methodist, Catholic and Presbyterian Church
members, Council of Churches, Fishermen’s
Association, Car Washers and Truck Pushers
Association, Ghana Private Road Transport Union,
Resident Associations and Mobile Money Merchants
in the area.

Source - GNA

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